"From my point of view, you ought to ..." listen carefully to what the customer has to say, understand the customer's behaviour
Qualitative survey methodology focuses on the identification of circumstances and motives by interviewing - as a general rule - a small group of individuals in detail and quite extensively about a certain topic. Qualitative methodology also means that those individuals do not need to stick to predetermined answer categories but can phrase their statements openly. Due to its open character, qualitative surveys allow for comprehensive understanding and identifying unconscious processes und thought patterns.
Our service for you
If need be, we conduct qualitative surveys stand alone as well as supplementary to quantitative surveys, in order to complete the 360 degree perspective.
Our portfolio at a glance:
- Group discussions resp. focus groups
- Online forums
- Guided resp. in-depth interviews (py phone or face-to-face)
- Observations (e.g. PoS)